ADD NOTICE: Attention users who have just added an online course! Have you been officially enrolled in the course for at least 1 business day? Please note that it can take up to a full business day for your account to be added to the Catalyst System. During this time, you will be unable to login to your course.
Step 1: View Frequently Asked Questions (F.A.Q.). To ensure the fastest possible resolution to your support request, be sure you have looked through our brief (9 questions; it'll take you two minutes!) FAQ BEFORE you submit a request here! 95% or more of all questions ARE answered in the FAQ page! Because De Anza Distance Learning currently offers technical support via this system during normal business hours, browsing the short FAQ system is often a quicker way to get your question answered.
Step 2 (if possible): Allow your email program (or ISP) to receive email from deanza.edu. If you do not enable email from this domain, it's possible any response email we send you may be filed as "junk mail" and you will be unable to view our reply! This process is called "whitelisting," and addional information can be found in the whitelisting FAQ.
Step 3: Submit a technical support request. Be sure to fill out as much information as possible! Students who leave some entries blank on average require 3 or more messages to have their issues resolved.