Frequently Asked Questions (F.A.Q.)

To ensure that support emails from De Anza college are not lost to your Spam folder, please setup your email (or webmail) program to allow email from deanza.edu. The process of telling your client that certain addresses or domains are not spam is called whitelisting. Please consult the instructions that came with your program for instructions on setting up a whitelist. Examples for how to whitelist a message for a few systems can be found below.

Webmail Clients

GMAIL

1. When you login to gmail, click the "Create a filter" link next to the search box.
2. Type "deanza.edu" (without the quotes) into the FROM: field, then click "Next Step."
3. Place a check mark next to "Never send it to Spam," then click on "Create Filter."

Hotmail

1. Launch hotmail and login to your account.
2. At the top of the page, click on the link titled "Junk E-Mail Protection."
3. Click on the "Safe List" link towards the bottom.
4. In the field labled "Type and address or Domain," type "deanza.edu" (without the quotes), then click on "Add."

Email Programs

Outlook

1. Click on the "Tools" menu, then select "Options."
2. Click on the "Preferences" tab.
3. Select "Junk E-mail."
4. Open the "Safe Senders" tab, then click "Add."
5. Enter "deanza.edu" (without quotes) in the "Add address" field, then click OK.

Mail for Mac OS X

1. Open Mail, then click on Mail -> Preferences.
2. Select "Rules" at the top list of tabs.
3. Click "Add Rule."
4. Add a rule indicating "From Contains deanza.edu"
5. Click "OK."

Thunderbird

1. Click on the button marked "Address Book."
2. Highlight "Personal Address Book," then click "New Card."
3. Under the "Contact" tab, add "deanza.edu" (without quotes) to the "From" field, then click "OK."